Diamond Rug Gallery and our various manufacturers process and ship customer orders as expediently as possible. Due to the fast-moving nature of this process, it is not possible for us to cancel an order once it has been processed. The exception to this is in the event of a backorder.
If you wish to cancel an item on back order, we will make every attempt to do so. Please email Diamond Rug Gallery at email@example.com to request a cancellation form. When the cancellation of the backorder is confirmed, customer service will notify you via email.