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Diamond Rug Gallery and our various manufacturers process and ship customer orders as expediently as possible.  Due to the fast-moving nature of this process, it is not possible for us to cancel an order once it has been processed.  The exception to this is in the event of a backorder.

If you wish to cancel an item on back order, we will make every attempt to do so.  Please email Diamond Rug Gallery at customerservice@diamondruggallery.com to request a cancellation form.  When the cancellation of the backorder is confirmed, customer service will notify you via email.